Returns and Shipping Policy

CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?

Unfortunately, once you've placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order!

If you are unhappy with your purchase once it arrives, you're welcome to email our customer care team who will then advise you on how to return it for a refund or credit coupon. Please refer to our returns policy for more information.

HOW DO I RETURN AN ITEM?

To return your parcel, please email shop@cocoandcactus.com.au with the following details:

  • your name and order number
  • the garment/s you wish to return
  • why you are returning this garment/s

***Please note, no exchange or returns on flash sales, sale collection or accessories.

CAN I EXCHANGE MY GARMENT FOR A DIFFERENT SIZE/STYLE?

We are unable to process exchanges however if you would like another size or style, you are able to re-purchase the garment online and then return the unwanted garment for a refund.

DO YOU RESTOCK?

We do occasionally re-stock styles upon popular demand. If you would like a particular style, please send an email to shop@cocoandcactus.com.au

HOW DO I USE A PROMOTIONAL CODE?

Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied!

Please note, only one promotion/discount code is redeemable per order.

WHAT IF MY ITEM IS FAULTY?

We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, our Customer Service team will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process.

Contact us at shop@cocoandcactus.com.au

HOW LONG DO I HAVE TO RETURN AN ITEM?

All returns must be sent back within 14 days of receiving your parcel.

HAVE YOU RECEIVED MY RETURN/WHEN WILL I RECEIVE MY REFUND OR CREDIT COUPON?

Depending on how you post your return back, it will generally take between 2-business days to reach our warehouse. Once we have received your return it will be processed between 1-3 business days. You will receive an email notification once your refund has been processed. 

Please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.

HOW LONG IS DELIVERY?

Australian orders are shipped as soon as possible via parcel post for next day delivery to metro areas. Delivery will take at the minimum one to two extra day to WA, NSW, VIC, ACT, QLD.

Express Post is available upon request. Please email shop@cocoandcactus.com.au to request this option.

International orders will take between 1-3 weeks.

International express orders will take approximately 3-5 business days (this option is available when checking out).

WHAT IF I AM NOT HOME WHEN MY ORDER IS DELIVERED?

We want to ensure your parcel will arrive in great condition and securely so if you are not at home when your package arrives, for Australian orders, Australia Post will leave a card which you just need to take to the nominated Australia Post branch to pick up your parcel.

Australia Post are now offering the parcel locker service, where if you're not at home and want to collect your parcel from a more convenient location 24 hours a day, you are able to send your parcel to a parcel locker.  There are over 100 parcel locker locations nationally - find your closest location here <auspost.com.au/manage-deliveries

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